This information has been collected to aid Mathews’ residents who need transportation. We have done our best to include the transport services available. You may find other transport services that also can help you. If so, please contact us at mailto:mathewscountyagainstpoverty@gmail.com so we may update our information.

·        Bay Transit

Bay Transit operates in 12 counties as a public transit, door to door model. To obtain a ride an individual needs to call at least 24 hours in advance, but it’s best to call 3 days ahead. Bay Transit operates Monday through Friday from 6 am to 6 pm. Advice from Bay Transit officials is, if possible, try to schedule your rides between the hours of 10-2 daily as these are off-peak hours and you have a much higher chance of getting a ride. Bay Aging provides 300-400 trips per month for Mathews. Call 877-869-6046 for rides. $2 per boarding.

·        Bay Transit New Freedom

Bay Aging also operates a relatively new taxi type service for Seniors (60+) and those with disabilities (defined broadly). The service covers needs outside regular service hours and needs outside the normal service area. For example, this provides rides to Newport News and Richmond. As an example, veterans can use this service to go to the VA. Rides cost $5 for 50 miles or less and $10 beyond that, round trip. Individuals need to call at least 3 days ahead to get on the schedule. There is no income requirement. The current funding limits individuals to 2 or 3 rides per month. Call 877-869-6046 for rides.

·         Always Moving Transport

Contact – Alva Meyers, 804 815-2694

Private transportation service arranged by telephone contact. 50% non-refundable deposit due at scheduling. They are also Medicare certified.

·         Southern Belles Transport

Contact - 804 505-1012 

Pre-planned private transportation. Have contracts with certain public agencies. Call for service.

·         Tri-County Transport

Contact - 540 481-9757

Basic and advanced life-support medical transportation services throughout Virginia.  Accept public and private insurance.

·              Virginia Veteran’s Assistance

Hampton – 757 722-9661       

Richmond – 804 675-5000

Registration must be accomplished by phone contact to receive services. “Need to get on their radar” This is the most important step, after this point a veteran will be put in touch with a caseworker. The caseworker will assist with the multiple steps required and services that may be available. Medical transportation may be available if they have over 24 months of service. The assigned caseworker will assist the veteran with the options. If the veteran has under 24 months of service and needs medical transport they will be connected with Medicaid and/or Medicare.

·              Mathews County Social Services

Contact – Call 804-725-7192

Breakdowns – Clients are told to get 3 estimates for repairs. Social Services will pay up to $350 for repairs. If repair is over $350, the client must show proof of prepayment of overage. This is available 1 time per year.

Medicaid transportation is not handled by this office. Clients need to call their normal Medicaid number for assistance.

·              Medicaid

Federal regulations say that Medicaid beneficiaries can get rides to and from providers when necessary. Generally, when enrolled in Medicaid, you will receive instructions about when a ride is necessary and how and when you can schedule a ride. You may have to call a Medicaid caseworker, a ride service, or another agency. That contact should: Help you decide if you have an immediate need for care; Make sure you are eligible for Medicaid;  Verify that you have an appointment with a Medicaid provider; Let Medicaid Give You a Ride 2 • Make sure that you have no other reasonable way to make it to your appointment; and • Decide what type of ride Medicaid can give you for your situation. Based on this information, your contact will either set up the ride you need or will tell you how to set up the ride yourself.